Amelia Brown
Senior Customer Service Adviser, Contact Centre
Length of Service - 1 Year
I joined The White Company on the 8th February 2016, untrained with little knowledge of products, systems etc. I have achieved so much in such a short time and was promoted to a Senior in November 2016. No looking back!
I like my co-workers, the good customer ethics, the challenge that every day brings, problem solving and obviously talking about the beautiful products.
What is your favourite product and why?
My favourite product to date is the Hungarian duvet... and I have become a bit of a candle fiend.
Ashe O'hara
Customer Relations Adviser, Customer Experience Team, Contact Centre
Length of Service - 1 Year
I began as a CSA on the phones - after skill building I moved to Customer Experience handling critical complaints. I was promoted to JLS (Interim Senior) over peak period. Trained all Christmas temp staff and supervised them over the peak period. Social Media, Admin, CET.
I love my role on CET and my team. New challenges everyday and opportunities to develop my skills. I am very customer focused so I enjoy being at the forefront of resolving their issues and ensuring their faith is restored and they are left feeling satisfied.
What is your favourite product and why?
I love the fragrances - particularly Wild Mint and Seychelles. I also love the super soft, light and breathable duvets and pillows!
